Anyone else have problems with computers??

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Steve
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Anyone else have problems with computers??

Post by Steve »

Actual dialogue of a former WordPerfect Customer Support employee.

(Now I know why they record these conversations!):

Operator: 'Ridge Hall, computer assistance; may I help you?'
Caller: 'Yes, well, I'm having trouble with WordPerfect ...'
Operator: 'What sort of trouble?'
Caller: 'Well, I was just typing along, and all of a sudden the words went away.'
Operator: 'Went away?'
Caller: 'They disappeared'
Operator: 'Hmm. So what does your screen look like now?'
Caller: 'Nothing.'
Operator: 'Nothing??'
Caller: 'It's blank; it won't accept anything when I type.'
Operator: 'Are you still in WordPerfect, or did you get out?'
Caller: 'How do I tell?'
Operator: 'Can you see the 'C: prompt' on the screen?'
Caller: 'What's a sea-prompt?'
Operator: 'Never mind, can you move your cursor around the screen?'
Caller: 'There isn't any cursor; I told you, it won't accept anything I type..'
Operator: 'Does your monitor have a power indicator?'
Caller: 'What's a monitor?'
Operator: 'It's the thing with the screen on it that looks like a TV.
Does it have a little light that tells you when it's on?'
Caller: 'I don't know.'
Operator: 'Well, then look on the back of the monitor and find where
the power cord goes into it. Can you see that??'
Caller: 'Yes, I think so.'
Opera tor: 'Great. Follow the cord to the plug, and tell me if it's
plugged into the wall..
Caller: 'Yes, it is.'
Operator: 'When you were behind the monitor, did you notice that
there were two cables plugged into the back of it, not just one? '
Caller: 'No.'
Operator: 'Well, there are. I need you to look back there again and
find the other cable.'
Caller: 'Okay, here it is.'
Operator: 'Follow it for me, and tell me if it's plugged securely into
the back of your computer..'
Caller: 'I can't reach.'
Operator: 'OK. Well, can you see if it is?'
Caller: 'No...'
Operator: 'Even if you maybe put your knee on something and lean way over?'
Caller: 'Well, it's not because I don't have the right angle -- it's because it's dark.'
Operator: 'Dark?'
Caller: 'Yes - the office light is off, and the only light I have is
coming in from the window.'
Operator: 'Well, turn on the office light then.'
Caller: 'I can't..'
Operator: 'No? Why not?'
Caller: 'Because there's a power failure.' :2091: :1969
janrobinson
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Re: Anyone else have problems with computers??

Post by janrobinson »

sounds a bit like me really :2029:
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lynn wise
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Re: Anyone else have problems with computers??

Post by lynn wise »

Oh dear, me too Jan. Useless ( to a fault )that's me. Modern technology just isn't my thing :2074: :2029: :2005: :2007:
bentley
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Re: Anyone else have problems with computers??

Post by bentley »

:1968 :1968 :1968
KDB

Re: Anyone else have problems with computers??

Post by KDB »

Oh no.... this could be me! :2029:
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